the fine print, made friendly ♡

Terms of purchase

These terms apply whenever you shop at The Tee Tale. By placing an order, you agree to them, so we've kept them as short and clear as we can.

  • Secure checkout

    Payments go through Shopify's secure checkout.

  • Clear order details

    Every order gets an email confirmation.

  • Made to order

    Each tee is printed after you buy it.

  • Here to help

    Questions? We reply within 1–2 business days.

Placing an order

When you place an order, you're offering to buy the items in your cart at the prices shown at checkout. We'll email you an order confirmation as soon as we receive it, and your order is accepted once we start printing it.

We may decline or cancel an order, for example if an item is unavailable, a price was shown in error, or a payment looks fraudulent. If that happens after you've paid, we'll refund you in full.

Your information

To fulfil your order, we collect your name, email address, shipping address, phone number (if you add one) and order details. We use this information only to process, ship and support your order, and to send you news from the shop if you sign up for it.

  • Payments are handled securely by Shopify and our payment providers. We never see or store your full card details.
  • We share your shipping details only with the partners who print and deliver your order.
  • We never sell your personal information.

Please check your email and shipping address at checkout. We use them exactly as you enter them.

Prices & payment

Prices, taxes and shipping costs are shown at checkout before you pay, in the currency you choose. We accept the payment methods listed at checkout, and payment is taken when you place your order.

We may change our prices from time to time, but a change never affects an order you've already placed.

Custom & personalized orders

For custom designs, we'll share a preview for your approval before anything is printed. Please check names, dates and spelling carefully: once you approve a design, it's printed exactly as shown.

By sending us names, photos or artwork, you confirm you have the right to use them and that they don't infringe anyone else's rights. We may decline requests that include offensive content or protected trademarks.

Colors & sizing

We do our best to show colors accurately, but screens vary and printed colors can look slightly different in person. Measurements can also vary a little from the size chart.

Please choose your size carefully. Made-to-order tees can't be returned for fit, as explained in our returns & refunds policy.

Shipping, returns & cancellations

Delivery times and costs are covered in our shipping policy. Returns, refunds and cancellations are covered in our returns & refunds policy. Both are part of these terms.

Designs & responsibility

All designs, images and text on this site belong to The Tee Tale or its licensors. Buying a tee gives you the shirt to wear and enjoy, not the right to copy or resell the design.

To the extent the law allows, our responsibility for any order is limited to the amount you paid for it.

Changes to these terms

We may update these terms from time to time. The version on this page when you place your order is the one that applies to that order.